Ordering and Payment Options

Can I place a custom order; color, size, etc.?
Yes. All items found on my site can be made or customized; either via size or color.If you have a specific questions please feel free to call me at 708-698-1965.

How do I order?
You can purchase direct from the my Etsy page at www.etsy.com/shop/KnottyLoop; if you need a different size or color just put your request in the notes field before check out. KnottyLoop accepts PayPal, MC, Visa and AMEX. If you have any questions simply inbox me regarding the item – 708-698-1965

About Crochet

Are all items handmade?
Yes, all crochet work is done by me. (in a smoke-free and pet free environment)

Do you do plus size clothing?
Yes, everything is custom made to fit your unique shape.

How long does it take to complete an item?
Anywhere from 2 days to 4 weeks, it depends on the item.

Do you use wool in your items?
Most of my items are acrylic or Polyester. Some items do have a small amount of wool in them (30% or less) if you have allergies...Please let me know so that I can double check?

Shipping and Return Policy

How long does items take to be delivered
Items are wrapped in tissue paper and shipped in a sturdy recycled cardboard box or envelope.

Gift wrapping available if requested.

Upon receiving payment, I will send you a confirmation email. Most items are made unique to you....but can be shipped within a week. If for any reason I cannot ship within a week or within the timeframe listed on the Etsy site. I will contact you and advise immediately.

Traditionally, I ship via UPS First Class Mail. If Priority Mail is more cost effective, I will use it. In the case of shipments outside of the US, the buyer is responsible for any customs fees. I traditionally ship on Monday and Thursday of each week.

What is your return policy?
I would like for my clients to be completely happy with their purchases and I believe that you will be  delighted with my "unique-to-you" handmade items. However, should something be not to your liking, 

I will gladly accept an exchange or return within 5 days of receipt. Please convo me right away upon receipt, if there is an issue.

The item must be returned in the original condition, and KnottyLoop will issue a complete refund. Return postage must be covered by the buyer.

General Questions

Do you teach classes?
So far no...Still trying to make time to teach a class. I haven't given up on the idea.

Is there anyway that I can go to see your creations in person?
If you're in the Chicagoland area, you can call and make an appointment to come by my studio.

If you have a specific questions please feel free to call me at 708-698-1965.